Terms of service

Terms of Service

Fantasy 3D Gifts
Location: United Kingdom
Contact email: fantasy3dgifts@gmail.com

By placing an order on this website, you agree to the Terms of Service below.

1. About Our Products

Our products are made using 3D printing technology.

Because of this, natural characteristics such as:

visible print layer lines
light surface texture
small cosmetic variations
minor colour shade differences

may occur and are not considered defects.

Each item is unique and may differ slightly from product photos.

2. Gradient / Rainbow Filament Products

Some items are printed using gradient (rainbow) filament.

With this material:

colour transitions occur naturally along the filament
the order and placement of colours may vary
every item has a unique colour pattern

The colour layout on your item may not match the exact pattern shown in photos.

This is a natural characteristic of the material and is not a fault.

Specific colour placement cannot be guaranteed or requested.

3. Product Photos & Display

Product images are provided for illustration purposes.

Due to:

lighting
material variation
gradient filament transitions

colour tones and placement may vary between prints.

Such variation does not constitute a defect.

4. Age & Safety Information

Products marked 6+ are suitable for ages 6+ and are not intended for children under 6.

Products marked 14+ are collectible display decor items and are not toys.

Items are not designed for:

rough play
twisting or bending
dropping or impact
heat exposure or direct sunlight
handling by young children
pets

Damage resulting from any of the above is considered misuse and is not covered under our returns or warranty terms.

5. Order Processing & Production Time

Some items may be:

printed to order, or
personalised / customised

Estimated dispatch times are provided as guidance and may vary depending on:

order volume
printing schedule
material availability

We reserve the right to refuse or cancel an order where:

an item is unavailable
a pricing or listing error occurs
payment cannot be verified
abusive or fraudulent behaviour is detected

If an order is cancelled, a full refund will be issued.

6. Custom & Personalised Orders

Custom, personalised and made-to-order items are:

non-returnable
non-refundable

unless confirmed as damaged or faulty on delivery, in line with our Return & Refund Policy.

Customers are responsible for supplying correct spelling, names and personalisation details.
We are not responsible for errors provided by the customer.

7. Pricing & Payments

All prices are listed in GBP (£).

We reserve the right to:

update product prices
adjust shipping rates
modify availability

at any time without notice.

Orders are confirmed only once payment has been successfully processed.

8. Shipping & Delivery

Shipping methods and costs are shown at checkout.

We are not responsible for delays caused by:

postal or courier services
weather disruption
strikes or seasonal delays
incorrect or incomplete delivery details provided by the customer

Ownership transfers to the customer once the parcel is delivered to the address provided at checkout.

Customers are responsible for ensuring the delivery address is accurate.

9. Damage or Fault on Delivery — 48h Report Requirement

All items are inspected before dispatch.

If an item arrives damaged or faulty, it must be reported within 48 hours of delivery by email to:

📧 fantasy3dgifts@gmail.com

including:

order number
photos of the product
photos of the packaging and shipping label

This policy applies only to courier or manufacturing damage identified at delivery.

Claims made after 48 hours will be treated as damage occurring after delivery and will not be eligible for refund, replacement or compensation.

Do not return items without prior approval and a confirmed return address.
Unauthorised returns will not be accepted.

10. Returns & Refunds

Our Return & Refund Policy forms part of these Terms.

Eligible returns apply only to:

non-personalised
ready-made items

and must meet the conditions stated in our Returns Policy.

Return postage costs are the responsibility of the customer unless otherwise agreed.

11. Intellectual Property

All designs, models, product images, descriptions and branding are the property of Fantasy 3D Gifts and may not be copied, reproduced, resold or commercially used without written permission.

Commercial resale of our products is not permitted unless previously agreed.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

misuse or rough handling
twisting or bending the item
dropping or accidental damage
heat or sunlight exposure
handling by young children
pets
cosmetic or surface variations resulting from 3D printing
variation in gradient / rainbow colour patterns

Our maximum liability is limited to the value of the original order.

This does not affect your statutory consumer rights.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on this website at the time of purchase applies to your order.

Contact

If you have any questions regarding these Terms, please contact us at: