Contact information

Contact Information

If you have any questions about our products, orders, shipping or returns, you can contact us using the details below.

Business name: Fantasy 3D Gifts
Email: fantasy3dgifts@gmail.com
Location: United Kingdom

📧 Email Support

For all enquiries, please contact us at:

👉 fantasy3dgifts@gmail.com

Please include (where applicable):

  • your order number

  • your full name

  • photos (for damaged or faulty items)

We aim to respond within 1–2 working days.

🛍️ Seasonal Store Location — Fantasy Island (March–November)

During our seasonal trading period, we operate our physical shop at:

Fantasy 3D Gifts

unit 53-55
Fantasy Island Market
Sea Lane
Ingoldmells, Skegness
United Kingdom

This location is open seasonally and operating times may vary.

🏠 Workshop & Off-Season (November–March)

Outside the trading season, our business operates from our UK workshop location for:

  • order processing

  • shipping

  • customer service enquiries

This address is not a walk-in location.

📦 Returns & Exchange Addresses

Returns are not accepted without prior approval.

Please do not send items back to any address without contacting us first and receiving:

  • confirmation that a return is accepted, and

  • the correct return address

Any unauthorised returns may be refused.

⚠️ Important Notes

We do not provide telephone support at this time.
All communication is handled via email to ensure accurate order tracking and records.